Privacy Policy

About Us & Our Products

Smokeeter® ("we", "us", "our") is a provider of specialized products and solutions. We operate this website to provide information, product listings, quotes, and customer support related to our offerings.

Our products and services include:

Commercial Smoke Eater Systems — Smokeeter ESP units (SE 24, SE 40, SE 50, CC/DC, FS, LS, QC, and PCN portable models) ranging from 350–4,000 CFM and covering 600–2,200+ sq. ft., plus Crystal Aire, Vision Air, and media collector systems — all using Electrostatic Precipitator technology to remove tobacco smoke, dust, pollen, bacteria, fungi, and viruses from commercial spaces

Replacement Filters, Collection Cells & Parts — Replacement filters, pre-filters, activated carbon after-filters, and ESP collection cell components for current and legacy Smokeeter models (SE 10, SE 20/GC, SE 22, SE 30, and active series), designed for easy cleaning and long service life

Residential Smoke & Air Filtration Units — Austin Air portable HEPA and carbon filtration units designed specifically for home bars, cigar rooms, and residential spaces requiring effective tobacco smoke and odor removal

We serve bars, cigar bars, casinos, nightclubs, hookah bars, bowling alleys, restaurants, VFW halls, American Legion and fraternal organization posts, bingo halls, healthcare facilities, nursing homes, offices, schools, auto body shops, animal hospitals, print shops, welding facilities, and homeowners seeking effective smoke, odor, and contaminant removal for commercial or residential spaces.

Smokeeter® respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

1. Information We Collect
We collect the following personal information when you use our website:
• Contact details: Name, company, email, phone number, and ZIP/postal code (via quote and contact forms)
• Site data: IP address, device and browser information, pages visited, and referral links (via cookies and analytics tools)
• Transactional data: Order history, invoices, and billing and shipping details (through our secure account and order portal)

2. How We Collect It
• Forms: When you request a quote, contact us, or log into your account
• Cookies and tracking: Analytics tools that gather usage data and IP addresses
• Integrated systems: Our order platform captures billing and shipping information securely

3. How We Use Your Information
We use your information to:
• Provide products, quotes, and customer service
• Manage orders, invoices, and account access
• Improve site experience, performance, and product offerings
• Send updates or marketing communications — only if you have opted in
• Comply with legal obligations

We do not sell or rent your personal information.

4. Sharing with Third Parties
We only share data with trusted service providers, partners, and contractors necessary to operate and improve our business. These include:
• Payment processors
• Hosting, CRM, and email platforms
• Analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Google Ads, Meta/Facebook) for audience targeting, remarketing, and performance optimization
• Authorized vendors, distributors, and contractors — such as product installers, freight carriers, and customs brokers — who help us fulfill orders or deliver services on our behalf

All third parties are required to protect your data, use it only for the purposes we define, and comply with applicable privacy regulations. You can opt out of personalized advertising by adjusting your ad settings or cookie preferences.

5. Cookies & Tracking
We use cookies and similar technologies to:
• Power essential site functions (forms, login)
• Track site usage and performance
• Support optional marketing features if you consent to them

You can block or delete cookies via your browser settings, though this may reduce website functionality.

6. Data Retention
We keep your personal data as long as necessary to fulfill the purpose for which it was collected (e.g., quoting, order processing) and to comply with legal or accounting obligations. Inactive or outdated data is securely deleted.

7. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Correct or update inaccuracies
• Request deletion of your data
• Opt out of our marketing communications
• Lodge a complaint with a data protection authority, if applicable

8. Data Security
We implement industry-standard technical, physical, and administrative measures to protect your data. While we take significant precautions, no system can be 100% secure, and we cannot guarantee absolute protection.

9. Children
Our website is not intended for users under the age of 16. We do not knowingly collect data from children under this age.

10. Payment Authorization
Due to bank authorization holding times, we may be required to capture your payment authorization prior to shipping. By placing an order, you authorize us to process payment in accordance with this policy.

11. Contact Information
If you have any questions, data requests, privacy concerns, or wish to exercise your rights under this policy, please contact us:

Smokeeter®
11088 Gravois Industrial Court
St. Louis, MO 63128
[email protected]
(866) 651-9761

12. Policy Changes
We may update this Privacy Policy and Terms of Use occasionally. The “Effective Date” at the top of this page will reflect the most recent version. We encourage users to review this page periodically.